Management Perspective

Summary

The PMI Management Perspective provides a complex, yet intuitive overview of the property’s performance; past, present and future, all in one view.

Intended Users

All users

Instructions

Top of page − Graphs

  • Choose the period to view On the top right hand side, you can see a month, several months or a year.
  • The graphs at the top are linked to the tables below. The department/KPI marked in the table will display in the graph
  • The legend below the graph allows you to show or hide what you want to see
  • Above the revenue graph you can choose to see daily or monthly development.
  • Above the hours you can choose to see hours, total productivity, operational productivity or labor cost.
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Left side Revenue

  1. Summary of all your operational revenue in real time on a consolidated level. Click on any row in the table (the selected row is identified with a magnifying glass) to view the selected data in graph-form above the table. The KPI column indicates how the property is performing vs Forecast, Budget or Last Year

MTD Forecast and Budget revenue and rooms/guests is not a summary of the daily forecast and budget figures you find in Live Forecast. Instead it is found through a calculation and should answer the question “where should we have been today to achieve our monthly forecast/budget, given that Live Forecast the rest of the months is correct”. MTD Forecast is found by:

Monthly Forecast / Live Forecast ME * Actual MTD

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Left hand side RevPOLU

RevPOLU (Revenue Per Operations Labor Unit) area shows important key figures for the property. It shows the month-to-date result in a larger font size and the current month-end figures for Live Forecast (actual plus planned), Forecast, Budget and Last Year. It is calculated according to SMART (Specific, Measurable, Aligned, Realistic & Time sensitive).

The green or red upward or downward pointing arrow next to the month-to-date RevPOLU indicates if the figure is better or worse compared to the Forecast (color) and Last Year (arrow direction).

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Bottom of page 12-months On The Book Room Nights

The bottom graph presents 12-month On The Book Room Nights. Choose what to display in the legend below the graph; Actual OTB, Pickup Last Year, Last Year, Rolling Forecast, Budget and Forecast (not applicable to a pure restaurant operation).

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Right hand Side Labor Hours, Cockpits

  1. The Management Perspective presents departmental month-to-date actual labor and month-end productivity. Click on any row (the selected row is identified with a magnifying glass) to view the selected data in graph-form above the table. The KPI column indicates whether or not the departments are above or below the target compared to Forecast and Last Year.
  2. Budgeted, forecasted and last year’s hours are recalculated based on the actual activity level, using the productivity from budget/forecast/last year − SMART (Specific, Measurable, Aligned, Realistic & Time sensitive). Example: If a department serves twice the number of guests than forecasted, they most likely will need more hours than originally forecasted. If the comparison is made towards the actual number of forecasted hours, it would seem like they are spending more hours than they should. By using the forecasted productivity instead, and applying this to the actual number of guests, we simulate how many hours would have been forecasted if the forecasted number of guests had been correct, and we get a more appropriate comparison. This recalculation is made to be able to compare apples to apples, and the same principle applies to Last Year and Budget also. The actual budgeted and forecasted numbers can be found in both Other Budget and Forecast module and in the Time Sheet.
  3. The Cockpit totals (divisions) will not add up to the division summaries since the Cockpit drives on operational targets and the divisions on a financial one. A financial goal is all revenues divided by total hours spent but an operational target is not necessarily linked to revenues, e.g. the Housekeeping Cockpit sets cleaned rooms per worked hour as an operational target. Nevertheless, the Rooms Division Manager has to look at the overall financial goal since he/she has responsibility of the overall result.
  4. By adding Statistic Forecast, Budget or Last Year in the View Box, see below, a new column will appear displaying the submitted Forecast, submitted Budget or Actual Last Year. These figures are then NOT recalculate according to SMART, i.e does not take into consideration if the Activity Level for that department is different than forecasted or budgeted.
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Rows in Red and Red columns in the graph above is displaying that the Cockpit have not been saved.

Right hand side ‘−’ Food Cost

  1. Depending on the settings, Food cost information (if applicable) shows the food cost percentage as well as the actual cost in the chosen currency compared to the Forecast, Budget or Last Year.
  2. The Inventory vs. Par-stock shows the actual inventory compared to the ideal inventory set.
  3. Turnover Days shows you how many days it takes for the inventory to completely be changed over compared to the target. (A set industry standard is 10 days, i.e the goods/food in the inventory should change over completely three times in a month).
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Tools

In Tools you have the option of exporting the Management Perspective to Excel or PDF.-

View Options

Allows you to choose what data to measure against; Forecast, Budget/Target or Last Year.

If tick box Incl.Static Number is chosen a new column will appear in the Management Perspective on right hand side displaying the Submitted Forecast, Submitted Budget or Actual Last Year, depending of the choice made above.

This will only work when looking at Hours, Personnel Cost % or Cost. For Total Productivity or Operational Productivity this option is not available since these numbers are never SMART.

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Recommendations

Use the Management Perspective to get a complete overview of the property and to quickly identify where action needs to be taken. Look for deviations between Forecast and actual or planned, and focus on future dates (identified in the top right graph) where it is not too late to take action. Also, get a quick status of the on-the-books reservation for rooms (hotel properties).

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