GM daily digest overview

What is the GM daily digest? 

This view is designed to give you as a GM a daily briefing on how your property is pacing to reach month-end goals. The content is updated daily and provides action-oriented insights to help guide you to know what to direct your teams’ management focus on. 

How to access the screen? 

The GM daily digest is the first screen a General Manager of a property will see when they first log-in to PMI. All other PMI users for a property can access to view the GM daily digest through the menu. 

Yesterday’s result 

The 4 benchmarking stats (Ranking, RGI, MPI and ARI) are imported daily from your Benchmarking provider. Read more here about the requirements to import this data – Market Report.

The results table shows what happened yesterday at the property. The data is taken directly from the management perspective. Click on the table to view more details in the management perspective. The color of the arrow indicates if you are doing better or worse compared to forecast month to date, and the direction of the arrow indicates how you compare to last year’s result. 

Key insights 

This section offers comments on how you are pacing to reach month end goals, and suggestions for what areas may need additional focus. For a closer look at the situation, click on the insight to review the relevant page in PMI.  

Notice any red notifications that appear here informing you that yesterday’s hours have not been updated. Click on the alert to go to the homepage and view which cockpits have not updated. (These are the tiles with a yellow question mark in the corner).  

GM score 

The GM index score indicates how well you are using PMI to manage your teams. The target score is 8/10. It is a result of two key leadership skills:

  1. Walking the talk: This measures how often you are using PMI to monitor performance and direct your teams. The goal is to use PMI on 4 days within a week. To score 10/10 you would need to use PMI 5 days each week.
  2. Fostering accountability: This is the property index score (An average of the departmental scores). A high score suggests that resource and productivity best practices are well adopted by the teams, which in turn suggest consistent high guest satisfaction, less waste and better bottom-line.

The Peer score is the average GM score within the chain.

Click ‘See recommended actions’ for details on how you can improve your score.  

View selector 

The second half of the screen gives a month view, highlighting how you are doing compared to month end goals covering both hours, revenue, and costs. 

You can choose the comparative data option (also known as ‘goal’), either forecast or budget and month to view. These changes affect all elements on this part of the screen. 

Rev Polu 

The Revenue per operational labor unit is shown compared to forecast or budget.

The Peers number shows the average revpolu in your country within your chain month to date. If there are no other properties in the same country it takes the average RevPolu of all properies within your chain.

Waterfall chart 

This is a visual representation of your Profit and Loss report. All bars move from right to left. The sub-rows show what the total bars are made up of.

Click on the legend to hide/show the data on the graph.

  1. The gray bar shows the month-end expectation, (also known as Live Forecast).
  2. The black lines represent your selected monthly goal, either budget or last approved forecast.
  3. The dotted line shows where you should be today in order to meet your month end goal.
  4. The colored bars show the month to date actual result. Red indicates you are off pace to meet your month end goal, Amber, you are near pace (-5%) and Green you are on pace to meet or exceed your goal. 

If you are unsure what revenue is included in each line, or are concerned some revenue is missing, select the settings icon in the top right corner to review and adjust what revenue should appear in each line of the waterfall chart. 

You can also adjust the labor cost calculation in the waterfall chart by going to settings. Use this if the hourly rates in the cockpits only includу an hourly rate. This is set at chain level, with the option to override at property level if needed.

For more details on the waterfall chart, including an explanation of all data sources for each line of the chart, view the article Waterfall chart explained.  

Room revenue KPI’s 

These 3 bars show occupancy, revenue per available room, and average room rate. The legend follows the same principles as the waterfall chart. The data source is the management perspective.  

Rev-GOP conversion 

And the last section is the Rev-GOP conversion – a calculation highlighting how much revenue you expect to flow through to your GOP when there is a variance from forecast. The target settings can be viewed and adjusted from the settings icon in the top right corner of the screen.  

For more details and a full explanation of the conversion calculation view the article Rev-GOP conversion explained. 

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